![]() We declined this offer when we saw a full non disclosure agreement printed out basically agreeing that their services did not meet promoted expectations and their compensation should complete our expectations as full and final, preventing us from ever negatively speaking about the facility again. The El Dorado Casitas Royale may be an all-inclusive resort but I can assure you that this is not your typical wristband wearing, subpar food type of all. Sharing space with the El Dorado Casitas Royale and the El Dorado Maroma, this adults-only, all-inclusive retreat stands as the largest of Karismas Riviera Maya properties. We then went to the manager who offered us $100 per room in dining credits. We called reservations in advance to let them know and informed our concierge but no effort was made to make us feel special in any shape or form which is unlike the typical 5* experience.Īttempt to buy our silence: We first took up our issues with our Concierge who made zero effort to compensate us. Water in the rooms were not automatically replenished on a daily basis, guests had to call to request any refills which is completely bizarre.Ĭoncierge: we went to celebrate 2 milestone anniversaries. It was so disappointing to see that an entire breakfast order was completely omitted from the delivery. The adults-only El Dorado Royale majors in indulgent escapes. Room Service and Upkeep: We ordered breakfast in advance to sleep in a bit in the morning. Dining at each facility lasted 90 minutes at least causing us to miss their nightly entertainment. We had to beg for a water refill and had wrong food brought to the table several times, along with several orders forgotten. ![]() ![]() Wait staff are not trained on the menu or serving etiquette. Pros: Beautiful property with great shuttle service.Ĭons: Dining: The dining was terrible. ![]()
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